Faq
FAQs
Location
SBS is an online-only company, so we don't have a physical storefront or the option for in-person try-ons.
Hiring
When booking an item, you'll be asked to choose a Delivery Date. If the date range is available on the calendar, the item is ready for hire during that period.
We offer 4-day or 8-day hire periods, which include both the delivery and return dates. If you choose a 4-day rental starting on Friday, the dress must be returned by Monday. If you need a longer hire period, just get in touch, and we'll do our best to accommodate you.
Once payment has been made, unfortunately, we cannot cancel your hire. The dress is secured specifically for you, and we begin preparing it for your rental. We recommend double-checking your choice before confirming your booking to avoid any issues.
Sizing & Fit
We recommend checking the Designer product's size guide, which provides detailed measurements. If you're still unsure, feel free to reach out to us.
Unfortunately, as outlined in our terms, we do not offer refunds or replacements for fit issues, as items are reserved specifically for each individual.
Delivery
All items are dispatched from our Sydney warehouse.
When selecting a Delivery Date, please choose a dispatch date 1-2 days prior to your event. This will be the date we send out your item. The customer is responsible for estimating the delivery time. All hire items are shipped via Australia post express.
When your item is shipped, you'll receive an email with the tracking number, which will also be available in the "My Account" section on our website. If you haven't received a dispatch notification with a tracking number at least 24 hours before your expected delivery date, please contact us.
Returns
You must post the item back on or before the last day of your hire period.
Place the item in the return sachet provided ,lodge it at the post office, upload the tracking details to the return portal.
No, you don’t need to clean the item we take care of all professional cleaning. Please do not attempt to wash or spot-clean the garment yourself, as this could cause damage or set stains, which may result in additional charges.
If you didn't receive a return postage satchel, please contact us right away, and we'll give you instructions and make sure you're not charged.
Damages
Minor damages, such as loose stitches or missing buttons, can usually be repaired at no extra cost. However, if the damage requires more extensive repairs, a fee may apply. If the item cannot be repaired, you may be charged a repair or replacement fee, as outlined in our Rental Agreement. Please do not attempt to fix the damage yourself, as this could lead to further issues and additional charges
If you lose the dress, please notify us immediately. It's important for us to manage future bookings and inform any customers who may have reserved the item after you. As outlined in our Rental Agreement, a fee of up to 200% of the original retail price may be charged to cover the cost of replacement.
All repairs must be carried out by our team. Please do not attempt to fix any damages yourself. Unauthorised repairs that result in further damage may incur additional charges for repair or full replacement of the item
Others
SBS does not buy second-hand garments from the public, even if they've only been worn once. We wish you the best of luck finding a buyer through other channels.
